Information for Distributors
Shipping & Security
Shipping & Security
Shipping and handling is free to the 48 contiguous states.
Residents of Hawaii and Alaska - please call us at 1-888-297-9196 to find your exact
shipping charge. (Product is shipped via 2nd-day Air to HI and AK).
Order Processing and Shipping Time
All orders are processed within 3 business days of receipt.
3 DAY DELIVERY refers to the time after a product is SHIPPED, not ordered. (Remember,
up to 3 business days are needed for order processing.)
Your order is affected by PROCESSING TIME (up to 3 business days) + DELIVERY TIME.
We ship via UPS.
Perishable items are typically shipped Monday through Wednesday, to prevent them
from sitting in a warehouse over the weekend and spoiling.
For a specific delivery date, please contact customer service at 1-888-297-9196;
we'll be happy to help!
If you want us to ship to PO, please call our office at 1-888-297-9196.
Our regular shipping method does not require a signature upon delivery. If you
are not home at the time of delivery your package may be dropped at the porch or
another location chosen by the delivery driver. If you feel that your residence
does not have a safe place to leave a package please contact our office to
request a direct signature option. Caviar2U is not responsible for a stolen
package if the UPS tracking system shows that the package has been delivered.
Where Products can be Shipped
Our products can be shipped to all US states, with some restrictions for Alaska.
You can’t place Internet orders for shipping to Hawaii and Alaska. Please call our
office for a shipping quote at 1-888-297-9196 for delivery to those states.
Please make certain to enter a complete street address for delivery - our satisfaction
guarantee does not cover incorrectly entered addresses. Extra charges of $10.00
will be applied for an incorrectly entered address.
All caviar products we ship are perishable, therefore, it is extremely
important for the recipient to be at home (or at the shipping address)
when the UPS driver delivers the ordered products. You are responsible
to specify the correct shipping address, where you’re expected to be
present when the order is delivered. You are also responsible to enter
correct and regularly maintained e-mail address where we will send UPS
shipment tracking number(s). Since the products are perishable, they cannot
be redelivered by UPS several times. Be aware that in most cases UPS
will leave the shipment at your door even if you are not present at the time
of delivery. Upon delivery, we recommend that you place the products in a
refrigerator as soon as possible.
If you are in any way dissatisfied with the products you purchase from our company,
please contact our customer service within 3 days after receiving the product and
we will correct the problem or refund your purchase (minus a 25% restocking fee).
To receive a refund, please call our customer service line to receive an authorization
number. Once you have the authorization number, please pack the products in the
original packaging with the frozen gel packs and ship it back to us via USPS Priority
mail. If you do not follow the above directions precisely, we will be unable to
reimburse you for the product.